Managing Spam and the Blacklist

You have full control over the types of tips allowed through your Supertip page. Based on your moderation preferences, Supertip allows or rejects certain words and phrases before they reach the payments page.

To open your moderation settings from the Creator Dashboard, select Moderation from the left side menu. This article covers the three moderation tools: blocking spam messages, setting moderation levels, and managing the blacklist.

Block spam messages

The Block Spam Messages option filters out tips that contain:

Non-word text.
Words that are too long.
Repeating words.

To enable this filter, select the toggle button next to Block Spam Messages.

The Block Spam Messages toggle in the Supertip moderation settings

Moderation levels

The types of content you can moderate are divided into four categories:

Hate
Self-Harm
Sexual Content
Violence

How aggressively content is filtered depends on the level you set for each category. There are seven levels — the lower the level, the more aggressive the filter; the higher the level, the less aggressive the filter.

Set filter levels using the slider under each category.

The Moderation Levels screen with a filter slider for each content category

The levels can be set as follows:

Level 0 — the most aggressive filter option. Only completely safe and inoffensive content is allowed.
Level 1 — very strict filtering.
Level 2 — also very strict, but not as aggressive as Level 1.
Level 3 — a more balanced filter level.
Level 4 — also balanced, but less aggressive than Level 3.
Level 5 — permissive.
Level 6 — also permissive, but less aggressive than Level 5.
Level 7 — lets almost any content through; the least amount of filtering you can use in the four categories.

After you select the level for each category, select the Save Moderation Levels button to keep your changes.

Blacklist management

Moderation levels use an automatic system that filters content based on how aggressively you set up each category. The Blacklist is another powerful moderation feature: it lets you set your own custom words and phrases that are blocked from reaching the Supertip payment screen.

The Blacklist Management section of the Supertip moderation settings

Create a blacklist

To create a blacklist:

Select Create New Blacklist.
A new blacklist appears under Blacklist Management with a placeholder title such as “Blacklist 1”. Select the new blacklist option.
Enter a name for your blacklist in the Blacklist Name box — for example, “No talking about cats or snakes”.

Naming your blacklist makes it easier to identify each blacklist item. The name does not affect the actual filter settings.
Choose which of the two matching settings to enable for the blacklist:
- Word Matching — blocks terms based on text matching.
- Phonetic Match — blocks terms even if they only sound similar.
At least one matching setting must be enabled for the blacklist to work.
Select the Word Matching Method you want to use for Word Matching and/or Phonetic Match. The options are:
- Exact Match — blocks words that are an exact match to what you enter in the Blacklisted Terms box.
- Regular Match — blocks words even if they are hidden inside other words.
- Aggressive Match — blocks words even if they are spaced out or disguised by viewers trying to sneak terms past your filter.
Be careful with aggressive phonetic or partial-word matching — it can block innocuous words and phrases as well as the terms you intended to block. For example, if you blacklist ash, you may also flag harmless words and phrases like cash, fashion, smash, ashamed, Ashleigh, or “I’ll pay cash later.” Aggressive matching produces false positives where ordinary conversation is incorrectly blocked, so prefer the narrowest match method that catches the terms you actually want to block.
Enter the terms or phrases you want to block in the text box under Blacklisted Terms.
Press Enter after each word or phrase you want to add to the blacklist.
Select the Update Terms button once you have entered all the terms and phrases you want to use.

Enable and disable blacklists

You can enable or disable each blacklist you create by selecting the toggle button next to the name of the blacklist.